ESP - Fitness Center General Manager

Location : Austin, Texas

Job Type : Direct Placement

Hours : Full Time

Required Years of Experience : 1

Required Education : CPT Certified

Travel : No

Relocation : No

Job Industry : Fitness and Wellness

Job Category : Health and Wellness

Job Description :

The Fitness Center General Manager oversees the overall operations and management of the fitness center facility. This role is responsible for creating a positive and engaging environment for members, ensuring exceptional customer service, managing staff, and achieving business goals. The General Manager is also responsible for developing and implementing fitness programs and services to meet the needs of members.

Duties and Responsibilities:

Facility Management:

Oversee day-to-day operations of the fitness center, including opening and closing procedures, maintenance, and cleanliness.

Ensure compliance with safety regulations, equipment maintenance, and facility repairs.

Develop and enforce policies and procedures for the smooth operation of the fitness center.

Staff Management:

Recruit, hire, train, and supervise fitness center staff, including personal trainers, group fitness instructors, front desk staff, and maintenance personnel.

Provide ongoing coaching and development opportunities to enhance staff performance and customer service.

Create and maintain employee schedules, ensuring adequate coverage during peak hours.

Customer Service:

Foster a welcoming and inclusive environment for members, ensuring exceptional customer service is provided at all times.

Address member inquiries, concerns, and complaints promptly and effectively.

Implement member retention strategies, such as conducting satisfaction surveys and implementing improvement initiatives based on feedback.

Fitness Programs and Services:

Develop and implement a variety of fitness programs and services to meet the diverse needs and interests of members.

Coordinate group fitness classes, personal training sessions, and other fitness activities.

Stay updated on fitness industry trends and incorporate new and innovative programs to attract and retain members.

Financial Management:

Develop and manage the fitness center budget, including revenue generation, expense control, and financial reporting.

Implement strategies to increase membership sales, retention, and revenue streams.

Monitor key performance indicators (KPIs) to assess the financial health and operational efficiency of the fitness center.

Required Qualifications :

Bachelor's degree in Sports Management, Business Administration, or a related field (preferred).

Proven experience in fitness center management or a similar role.

Knowledge of fitness equipment, training techniques, and industry trends.

Strong leadership and interpersonal skills to effectively manage staff and interact with members.

Excellent organizational and time management abilities.

Ability to analyze financial data, prepare budgets, and make sound business decisions.

CPR/AED and First Aid certification (required).

Certification in personal training or group fitness instruction (preferred).

Proficient in using fitness center management software and MS Office Suite.

Skills:

Leadership: Ability to lead and motivate a team, set goals, and provide guidance and support.

Customer Service: Exceptional interpersonal and communication skills to provide excellent customer service and build positive relationships with members.

Problem-Solving: Strong analytical and problem-solving skills to address member and operational issues effectively.

Organizational: Excellent organizational and multitasking abilities to manage multiple tasks, schedules, and priorities.

Business Acumen: Understanding of financial management principles, sales and marketing strategies, and business development.

Adaptability: Flexibility to adapt to changing needs, industry trends, and member preferences.

Skills :

Personal Training Sports Management